EXCHANGES & RETURNS

Before placing your order, think carefully about your size and use the size guide that we provide. Remember that each return generates an impact on emissions and waste, help us reduce it. If you are not satisfied with the products received or you have simply changed your mind, you can return them within 30 calendar days after delivery. As long as you do it in the same conditions in which you received it.

 

REFUNDS

Upon package reception, refunds will be credited to the same account as the original purchase. Please note that the return shipping cost will be deducted from the available amount for refund.

The following return shipping costs may apply: Spain €5 | Rest of Europe €10

* For hygienic & sustainable reasons, socks and carabiners are not returnable.

*For orders using promotional codes offering free products, such as 'buy one, get one free,' we do not accept exchanges or returns for the complimentary items received. These items are considered final sale unless defective or damaged upon receipt.

 

EXCHANGES

Exchanges for all shoes and most of items in the store are free of charge. Once the exchange request is approved, the replaced item will be shipped to you.

*For orders using promotional codes offering free products, such as 'buy one, get one free,' we do not accept exchanges or returns for the complimentary items received. These items are considered final sale unless defective or damaged upon receipt.

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