Terms and conditions

1. Introduction
This document (together with the documents mentioned herein) specifies the conditions governing the use of this website ( and the purchase of products via this website (hereinafter referred to as the "Conditions").
You should read these terms, our cookies policy and our privacy policy (hereinafter collectively "Privacy Policy") carefully before using the website. By using the website or placing an order on this website, you agree to these terms and our data protection regulations. If you do not agree to the terms and conditions and the data protection regulations, you cannot use this website.
We can change these conditions. You are obliged to read the conditions regularly, because the conditions that apply when you use the website or when you conclude a contract (see below) apply.

2. Our information
Goods are sold on this website under the brand name VAZVA S.L, a Spanish company with its registered office in Avda. Barrie de la Maza nº14 15003 A Coruña, registered in the commercial register of A Coruña, volume 2.962, general department, sheet 45, page C-35.7615, 1st entry with VAT no. (NIF) B15992910.

3. Your information and use of this website
The information and personal data you provide will be processed in accordance with the data protection regulations. By using this website, you consent to the processing of the information and details and assure that all information and details provided are correct and accurate.  

4. Use of our website
By using this website and placing an order through this website, you agree:

  • Use the website only for lawful inquiries and orders.
  • Not placing false or fraudulent orders. If we reasonably believe that such an order has been placed, we have the right to cancel the order and notify the appropriate authorities.
  • To provide us with your correct and complete email address, postal address and / or other contact details and you further agree that we may use this information to contact you, if necessary, in connection with your order put (see our privacy policy).

If you do not send us all the information we need, you cannot place an order.
By placing an order on this website, you assure that you are at least 18 years old and that you can conclude legally binding contracts.

5. Service availability
The items offered on this website are available for deliveries to Spain, Portugal, Germany, Austria, France, Holland and Italy.

6. Conclusion of contract
The information contained in these conditions and the information contained on the website do not constitute an offer to sell, but rather an invitation to conclude transactions. A contract for any product will only be concluded between you and us if your order has been expressly accepted by us. If we do not accept your offer, amounts already debited from your account will be fully refunded.To place an order, you must complete the online purchase process and click the "Buy" button. You will then receive an email from us confirming receipt of your order ("order confirmation"). Please note that this does not mean that your order has been accepted, since your order represents your offer to buy one or more products from us. All orders require an acceptance on our part, which is done by sending an e-mail to you, confirming that the order has been shipped ("shipping confirmation"). The contract for the purchase of a product ("contract") is only concluded when we have sent you the shipping confirmation. The contract only applies to those items that are listed in the shipping confirmation. We are not obliged to deliver further ordered items until the shipping of these items has been confirmed in another shipping confirmation.

7. Product availability

All orders for products are subject to their availability. In the event of delivery problems or if a product is no longer in stock, we will refund all amounts that you may have already paid to us.

8. Reservation reject
We reserve the right to remove products from the website at any time and to remove or change materials or content on them. Although we always make every effort to process all orders received by us, exceptional circumstances can lead to us having to refuse to process an order after sending an order confirmation. We reserve the right to do this at our discretion at any time. We are not liable to you or third parties for the removal of products or changes to materials or content on this website or the rejection of an order after sending an order confirmation.

9. Delivery
Regardless of the provisions in Section 7 regarding the availability of products and unless no exceptional circumstances arise, we will attempt to send the order for the products mentioned in the shipping confirmation before the specified delivery date in our relevant shipping costs guide or, if no delivery date is specified, within 15 days from the date of dispatch confirmation. However, delays can occur for one of the following reasons:- product customization, - professional articles, - unforeseen circumstances or - delivery area. If for any reason we are unable to meet the delivery date, we will notify you of this and give you the opportunity to proceed with the purchase by setting a new delivery date or cancelling the order with a full refund of the price paid. In any case, please note that we do not deliver on Saturdays or Sundays. For the purposes of these conditions, it is assumed that the delivery has been made or that the order was delivered to the agreed delivery address at the time the order was signed.

10. Impossibility of delivery
If after two attempts we are unable to deliver your order, we will contact you to arrange a new pick up date. In any case, the carrier will leave a message to contact them and find out how they can be picked up. If you are not at the delivery location at the agreed time, please contact us to arrange delivery on another day. In the event that the order has not been delivered 20 days after your order is available for delivery for a reason that is not attributable to us, we will understand that you want to withdraw from the contract, and we will consider this resolved. As a result of the termination of the contract, we will refund the price paid for these products as soon as possible and in any event within a maximum of 30 days from the date on which we consider the contract to be terminated. In these cases, we are entitled to pass on the transport costs arising from the termination of the contract.  

11. Transfer of risk and ownership of the products 
The products are subject to your liability from the time of delivery.
The ownership of the products only passes to you after full payment of all amounts due for the products, including the shipping costs or with the delivery, should this take place at a later date.

12. Liability and disclaimer
Unless expressly stated in these terms and conditions, our liability in connection with items that are purchased through our website is limited to the purchase price of these items. 
Regardless of the above conditions, our liability cannot be limited or waived in the following cases: a. In the event of death or personal injury caused by our negligence
b. In the case of fraud or fraudulent deception or
c. In a case where it would be unlawful or unlawful to exclude or limit or to exclude or limit our liability. Subject to the preceding section and to the extent permitted by law and unless otherwise specified in these conditions, we accept no liability for the following losses, regardless of the cause:

i. Loss of earnings or sales
ii. Business losses
iii. Loss of profit or contract
iv. Losses of expected savings
v. Data loss and
vi. Loss of administrative or office hours.  

Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we assume no liability for the accuracy and security of the information transmitted to or retrieved from this website, unless this website expressly states this. All product descriptions, information and materials on this website are provided "as is" and without any express or implied guarantees on them, unless these are stipulated by law. If you conclude a contract in this sense as a consumer or customer, we are obliged to deliver goods in accordance with the contract, whereby we are liable to you in the event of non-conformity at the time of delivery. The goods are considered to be in conformity with the contract if they:

(i) corresponds to our description and quality as shown on our website,
(ii) is suitable for the purposes for which articles of this type are commonly used
(iii) Has quality and performance, as is customary and reasonably expected with this type of item.

To the extent permitted by law, we exclude all warranties except those that are not legally excluded in favour of consumers and customers. The products we sell - especially handcrafted products - often have the properties of the natural materials used in their manufacture. These properties - such as fluctuations in fibers, texture, knots and colours - are not considered defects or damage. Rather, you should count on it and appreciate it. We only select the highest quality products. However, natural properties are inevitable and should be accepted as part of the individual nature of the item. The provisions contained in the clause do not affect your rights as a consumer and customer, nor your right to withdraw from the contract.

13. Intellectual property
You hereby acknowledge and agree that we or our licensor retain all copyrights, trademarks and all other intellectual and industrial property rights to materials or content provided to us as part of the website at any time. You may only use this material in accordance with the express permission granted by us or our licensor. This rule does not prevent you from using this website to the extent necessary to copy information about your orders or contact details.       

14. Links on our website
Our website may contain links to other websites or third party materials. These links are for informational purposes only. We have no control over the content of said websites or materials. As a result, we accept no liability for damage or loss resulting from the use of such links.

15. Written notices
Applicable law provides that some of the information or communications that we send to you must be in writing. By using this website, you accept that communication with us is predominantly electronic. We will contact you by email or send you information by posting messages on this website. For contractual purposes, you consent to this form of electronic communication and confirm that all contracts, notices, information and other messages that we provide to you in electronic form, as compliance with the legal requirements, that these notices must be in writing, are to be seen. This provision does not affect your statutory rights.      

16. Notifications 
All communications that you send to us should preferably be sent to us via our web form. Subject to the provisions of clause 13 above and unless otherwise stated, we can send you notifications either by email or by delivery to the mailing address you sent us when placing an order. A message is deemed to have been received and duly made as soon as it is posted on our website, within 24 hours after an email has been sent or three days after the letter was sent. In order to prove the receipt of sent messages, it is sufficient to provide proof that - in the case of a letter - this letter has been properly addressed, franked and sent, and - in the case of an email - that this email has been sent to the specified email address.      

17. Transfer of rights and obligations
The contract between you and us is binding both for you and for us and for our respective successors, assignees and heirs. You are not entitled to transfer, assign, collect or otherwise dispose of a contract or any of your rights or obligations under such a contract without our prior written consent. During the term of the contract, we can transfer, assign, levy, pass on or otherwise dispose of the contract as well as all of our rights or obligations under the contract. To avoid any misunderstandings, it is stated that such a transfer, assignment, collection or other disposal does not affect your legal rights as a consumer, depending on the applicability, and that the statutory warranty claims or guarantees expressly or tacitly given to you are not waived, reduced or otherwise restricted.

18. Events of force violence

We are not liable or responsible for the non-performance or the delay in fulfilling our obligations under a contract that are caused by events beyond our control (“force majeure event”).Force majeure includes all acts, events, non-occurred events, omissions or accidents that are beyond our control, including u. a. following cases: a. Strikes, lockouts or other industrial action
b. Unrest, riots, invasions, terrorist attacks or the threat of terrorist attacks, war (whether declared or not) or the threat of or preparation for war
c. Fires, explosions, storms, floods, earthquakes, collapses, epidemics or other natural disasters
d. Impossibility of using trains, ships, airplanes, motor transport or other public or private means of transport
e. Impossibility of using public or private telecommunication systems
f. Introduction or amendment of laws, decrees, laws, regulations of governments or authorities.
g. Any strikes, breakdowns or accidents in maritime or inland transport, post or any other type of transport Our obligation to fulfil the contract is deemed to be suspended for the period for which the force majeure event lasts, and we are entitled to an extension of the fulfilment time, which corresponds to the duration of this period. We will make every effort to end the force majeure event or to find a solution that enables us to meet our obligations under the contract despite an event of force majeure.

19. Waiver
If, at any time during the term of the contract, we fail to insist on strict fulfilment of your obligations under the contract or these terms, or if we do not exercise any rights or remedies to which we are entitled under the contract or these terms, this does not constitute a waiver of these rights and remedies or a restriction of these rights or remedies and does not release you from their fulfilment.A waiver on our part of a specific right or remedy does not constitute a waiver of other rights or remedies arising from this contract or these conditions.
A waiver on our part in relation to your obligations under this contract or these conditions will only become effective if you are expressly informed that this is a waiver on our part and this notification is made in writing, as stated in the section on communications.  

20. Scope of the contract
These terms and all the documents referred to in them constitute the entire contract between you and us in relation to the purpose of the contract and supersede all previous agreements, agreements or arrangements between you and us, irrespective of whether they were made verbally or in writing. You and we confirm that neither you nor we, when entering into a contract, will rely on any declaration or agreement made by the other party or on any information or documents from the negotiations between you and us prior to the conclusion of the contract have taken place, unless this is expressly stated in these conditions. Neither you nor we have any legal remedy in relation to a false statement made verbally or in writing by the other party before the date of the contract (unless such a false statement was made fraudulently). The other party's sole remedy is the remedy for breach of contract, as provided in these Terms.  

21. Our right to change these terms
We are entitled to revise and change these conditions at any time.For you, the terms, conditions, and privacy policy apply that are in effect at the time you use this website or place an order, unless required by law or government regulation to change these terms, terms, or privacy notice. In this case, possible changes also apply to orders that you have previously placed.  

22. Law and jurisdiction
The use of our website and all contracts for the purchase of products on our website are subject to Spanish law. All disputes arising from or in connection with the use of the website or these contracts are subject to the non-exclusive jurisdiction of Spanish courts. If you enter into a contract as a consumer, this clause does not affect your statutory rights as recognized in the applicable law.

23. Comments and suggestions
We are always happy to receive your comments and suggestions. Please send us all comments and suggestions via our web form. Official claims forms are also available to consumers and customers. You can request this by calling + 34 981 904 251 or using our web form.     




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