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Preguntas frecuentes

FAQ

Orders

How can I be sure that my order was received?

Once you have completed your transaction, an order confirmation email will be sent to the email you provided. If you haven't received an order confirmation email, please Contact our customer service.

What type of emails will I receive about my order?

After you have placed your order, you will receive the following E-mail messages:

Order confirmation: This confirms we have received your requested order. You should receive this confirmation within minutes of placing your order. All orders are subject to availability. If an item is unavailable after the order is placed, we will contact you and provide you a refund for the incomplete/cancelled order.

Shipping confirmation: This is sent once your order has been dispatched from our warehouse. Your will receive a tracking number(s) that will enable you to follow your order from our warehouse to your destination. The tracking information may take up to 24 hours to be updated in the carrier's system. Alternatively, you can always track your item by clicking Here.

Order return and refund: Once we've received your returned order at our warehouse, we'll perform any necessary inspections. You will receive an email to confirm whether your return matches all requirements, at that point we'll issue a refund for the item(s).

Why has my order been cancelled?

Your order may have been cancelled due to issues related to your credit card. We kindly ask you to contact your bank for further details. You may also contact our Customer Service by clicking here.

Shipping

How many days will it take to receive my order?

Deliveries will be made during normal business hours, Monday through Friday, excluding weekends and bank holidays.

The products you ordered could be shipped from different warehouses in Europe, subject to stock availability, therefore different delivery times may apply.

Please consider the one below as an estimated time of delivery; the actual delivery time is displayed at checkout.

Products may also be delivered in separate shipments.

UPS Standard: 5-7 business days

During sale periods, orders may take longer to process.
Payment autorization can delay the dispatch time up to 7 days.
Please refer to our Delivery page for more information.

How are delivery charges determined?

Delivery charges apply to your order based on the delivery method you choose.
Delivery charges are inclusive of VAT and include all costs related to the shipping of your order to the requested address.
For more information, including costs, please visit our Delivery page

Can orders be shipped to an address different from the billing address?

Yes, orders can be shipped to an address which is different from the billing address. After you enter your shipping address during checkout, you’ll have the option to enter a different billing address. Please note, the Delivery address should always be within the same country.

Returns

What is your return policy?

We allow you to return your items within 30 days from the receipt of your goods. Returns must be unworn, in the state you received them and in the original packaging. For more information, please read our Return Policy.

What is your exchange policy?

We currently do not have the ability to easily exchange products. If you are interested in a different size or colour, you will need to return the item(s) and place a new order. Your return will be refunded once it has been received and processed at our warehouse. For more information, please contact us.

When will I receive my refund?

Your refund will be processed as soon as the item(s) you have returned are inspected by our quality assurance team. Once the return has been approved, it can take up to 14 days for the refund to be made. Please note: the time for a payment services provider to refund you can vary depending upon the provider.

For further information please feel free to contact our online shop customer service team by clicking here

Product information

Does the product image always match the item delivered?

Yes, although slight differences. Additonally, colours can vary depending on your viewing device.

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