Before placing your order, think carefully about your size and use the size guide that we provide. Remember that each return generates an impact on emissions and waste, help us reduce it.
SHIPPING
Spain (Peninsula)
Orders under 60€ have an associated cost of 4,95€.
Canary Islands, Balearic Islands, Ceuta and Melilla
Europe
Delivery within 3-4 days.
If you are not satisfied with the products received or you have simply changed your mind, you can return them within 30 calendar days after delivery. As long as you do it in the same conditions in which you received it.
HOW TO EXCHANGE?
1)Click on this link:
https://wastedshoes.com/gb/contact-us
Select change subject, indicate order number, product to change and collection address.
2) Pack the order, you can use a different packaging or box than the one we have sent you as long as it protects the original Wasted Shoes box so it is not damaged along the way.
3) For orders in Spain, a pick-up with the delivery company will be requested. A label is not necessary.
For the rest of Europe, paste the label that we will send you by email, you can leave your parcel at the nearest Service Point: https://parcelshopfinder.dhlparcel.com/
4) Once received, we will notify you by email and send the size change.
* Product availability is subject to stock.
* *The first change is free. If you wish to make more changes, they will be handled as a return.
HOW TO RETURN?
1)Click on this link:
https://wastedshoes.com/en/contactus
Select change subject, indicate order number, product to change and collection address.
2) Pack the order, you can use a different packaging or box than the one we have sent you as long as it protects the original Wasted Shoes box so it is not damaged along the way.
3) Send the items to the following address:
Av. de Castilla, 54 (Forward Future), 28830 San Fernando de Henares, Madrid, España
4) Once received we will notify you by email and we will make the refund.
The refund will be made within 2-5 working days from receipt in our warehouses,
through the payment method used to place the order (credit card or Paypal).
* The customer bears return costs
RIGHT OF CANCELLATION
For a full refund, shoes must be in their original condition and show no signs of wear. We recommend trying on shoes indoors only until you are sure of your purchase.
Company reserves the right to refuse returns if it determines, in its sole discretion, that the customer is attempting to return worn items or for any other violation of this return policy.